Customers are responsible for shipment costs for returns and exchanges. To ship an item back to MOSCOW – MODA DI LUSSO ITALIA please:
1. Indicate on your invoice whether you are exchanging or returning the item(s).
2. For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
3. Pack your item(s) and invoice into a bag or box.
4. On the airway bill please include your invoice number and note “Return shipment to Italy”. Mail your return or exchange to:
MODA DI LUSSO ITALIA
Krassnoprenskaya Naberznaja, 123610 Moscow, Russia
We will accept returns within 40 days for a full refund and within 90 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.
MODA DI LUSSO ITALIA does not cover the cost of returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
SWIMWEAR AND LINGERIE
Please try on over underwear for sanitary reasons. Do not remove protective slip.
TOPS AND DRESSES
Please be careful of makeup or deodorant rubbing off on the garment.
We recommend that you return merchandise to us using a traceable shipping method. Please retain record of your tracking number so that you are able to monitor the progress of the return as it is in route back to us.
Returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
We will accept back beauty products within 30 days provided that they are unused and unopened.
If you return more than $7500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.
All bridal gowns may be returned within 30 days for a full refund or store credit. We cannot accept returns on any bridal gowns after 30 days. Bridal gowns must be unworn and unaltered, and all original tags must be attached.
If you receive an item that is damaged, please contact customer service immediately.
MODA DI LUSSO ITALIA only carries merchandise that is authentic. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.
For customers! we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis. In general, we will reimburse return shipping charges for minor defects a maximum of five times per year, per customer.
Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. MODA DI LUSSO ITALIA warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.
Customers outside of the US are responsible for shipment costs for returns and exchanges. To ship an item back to REVOLVE please:
1.Indicate on your invoice whether you are exchanging or returning the item(s).
2.For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
3.Pack your item(s) and invoice into a bag or box.
4.On the airway bill please include your invoice number and note “Return shipment to US”. Mail your return or exchange using your carrier of choice to:
12889 Moore St
Cerritos, CA 90703